Digital Housing Hub - #digihousing

where social housing providers meet to help their residents embrace the web

Paul Ancill
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Paul Ancill's Discussions

Digital Profile Information

Started Feb 17, 2016 0 Replies

Hi, what digital profile information do you collect on your tenants?Obvious ones are:Email; mobile; internet access; social media accounts.What else do you acquire?ThanksPaulContinue

Online Services

Started Oct 19, 2015 0 Replies

Hi AllHas anyone conducted a survey targeted specifically towards what online services your residents want? I will be responsible for developing our online services, particularly our Tenant Portal…Continue

Introduction

Started this discussion. Last reply by Marcus Griffiths Aug 27, 2015. 5 Replies

Hi all, I am the new Customer Contact Digital Services Manager for Stonewater.Stonewater manages around 31,000 homes across the UK and was formed from the merger of Jephson and Raglan Housing…Continue

Tags: Stonewater

 

Paul Ancill's Page

Latest Activity

Paul Ancill posted a discussion

Digital Profile Information

Hi, what digital profile information do you collect on your tenants?Obvious ones are:Email; mobile; internet access; social media accounts.What else do you acquire?ThanksPaulSee More
Feb 17, 2016
Paul Ancill replied to Lisa Odedra's discussion Online tenant sign up process
"Hi Lisa, I don't at the moment but my colleagues who manage Stonewater Homes has a fully online process for its new sales. There is an online application and systems in place to send secure documents to a portal and use of…"
Oct 19, 2015
Paul Ancill posted a discussion

Online Services

Hi AllHas anyone conducted a survey targeted specifically towards what online services your residents want? I will be responsible for developing our online services, particularly our Tenant Portal and want to engage with residents from the outset.Whilst I will include questions (linked to benchmarking questions) about digital inclusion this survey is to be focused on what services they want, what they expect etc.Below is some current question ideas (not actual wording!). Any help would be…See More
Oct 19, 2015
Marcus Griffiths replied to Paul Ancill's discussion Introduction
"Thank you for your response Paul.Any help regarding who I should speak to at Stonewater regarding Digital Inclusion will be really appreciated :) Thanks Again"
Aug 27, 2015
Paul Ancill replied to Paul Ancill's discussion Introduction
"Hi Marcus, thank you for getting in touch. My role is focused on developing and providing digital services to enable residents to digitally interact with Stonewater. This will also involve re-engineering back-end processes and…"
Aug 21, 2015
Marcus Griffiths replied to Paul Ancill's discussion Introduction
"Hi Paul, I tried to call and introduce myself today after seeing your interest in digital inclusion, but was told you are not involved with digital inclusion? My previous contact was Helen Barnsley as we supported her when at Jephson Housing, to…"
Aug 18, 2015
Paul Ancill replied to Paul Ancill's discussion Introduction
"Hi John, thank you for the information, which I found to be a really interesting insight. I would recommend anyone new to this sector viewing this and your website. I am going to view the Halton Housing videos in more detail tonight!"
Aug 12, 2015
John Popham replied to Paul Ancill's discussion Introduction
"Hi Paul  Welcome to the network. I'd say if you are serious about being a Digital First organisation you should check out what Halton Housing is doing. I live streamed one of their Digital First information days, and that can be found…"
Aug 12, 2015
Paul Ancill posted a discussion

Introduction

Hi all, I am the new Customer Contact Digital Services Manager for Stonewater.Stonewater manages around 31,000 homes across the UK and was formed from the merger of Jephson and Raglan Housing Associations.I am really excited to be involved in helping Stonewater become a ‘digital first’ organisation and empowering our residents to have the confidence and resources to use digital services.This site is a great resource and I hope to build relationships and share news with our progress.You can…See More
Aug 12, 2015
Natalie Thorpe left a comment for Paul Ancill
"Welcome to the Hub Paul!"
Aug 6, 2015
Paul Ancill is now a member of Digital Housing Hub - #digihousing
Aug 6, 2015

Profile Information

Name of organisation
Stonewater
Type of organisation
Social housing provider
Is your organisation part of the UK online centres network?
No

Comment Wall (1 comment)

At 8:47 on August 6, 2015, Natalie Thorpe said…

Welcome to the Hub Paul!

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