Digital Housing Hub - #digihousing

where social housing providers meet to help their residents embrace the web

Matthew Verallo
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  • Cardiff
  • United Kingdom
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  • Jane Lyon

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Tenant profiling - Universal Credit and digital inclusion

Started this discussion. Last reply by Jane Lyon Oct 18, 2013. 4 Replies

HelloJust wanted to put this out there to see if any similar activities/projects are being underrtaken.We are about to commence a project to profile our tenants in preparation for the introduction of…Continue

 

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Jane Lyon replied to Matthew Verallo's discussion Tenant profiling - Universal Credit and digital inclusion
"Hi Matthew sorry Friday typing issues - the sample was 1,719 out of 15,804 who meet the criteria for universal credit. The data was captured via face to face visits with tenants who were to affected by the bedroom tax. We have a stock size of…"
Oct 18, 2013
Matthew Verallo replied to Matthew Verallo's discussion Tenant profiling - Universal Credit and digital inclusion
"Hi Jane Thanks for that info. The sample size - was that 15804? We are currently looking at around 7000 local authority tenants in Cardiff. How did you collect this info? Was it by paper questionnaires, face to face contact, telephone contact…"
Oct 18, 2013
Jane Lyon replied to Matthew Verallo's discussion Tenant profiling - Universal Credit and digital inclusion
"We're just starting to do this and have found that 68% of tenants visited do not have access to the internet and in total 76% stated that they would need help with online communications! (sample size 1,5804 tenants who meet the criteria for…"
Oct 18, 2013
Paul Hornsby replied to Matthew Verallo's discussion Tenant profiling - Universal Credit and digital inclusion
"Hi Michael, We've done some work on this, and are currently working on a website content strategy which is based on measures of digital inclusion and receipt of benefits. I'm very happy to discuss this further with you. I'm at…"
Oct 15, 2013
Matthew Verallo posted a discussion

Tenant profiling - Universal Credit and digital inclusion

HelloJust wanted to put this out there to see if any similar activities/projects are being underrtaken.We are about to commence a project to profile our tenants in preparation for the introduction of universal credit and how we can best target our services to assist with the change over which also feeds into digital inclusion. If anyone is undertaking or has undertaken any similar projects I would be interested in speaking with you in order to compare ideas.My email is…See More
Oct 9, 2013
Vicky Lawson left a comment for Matthew Verallo
"Welcome the Digital Housing Hub!"
Oct 9, 2013
Matthew Verallo is now a member of Digital Housing Hub - #digihousing
Oct 8, 2013

Profile Information

Name of organisation
Cardiff County Council
Type of organisation
Local government

Matthew Verallo's Blog

Tenant Profiling for Universal Credit

Posted on October 9, 2013 at 11:35 0 Comments

Hello

Just wanted to put this out there to see if any similar activities/projects are being underrtaken.

We are about to commence a project to profile our tenants in preparation for the introduction of universal credit and how we can best target our services to assist with the change over. If anyone id undertaking or has undertaken any similar projects I would be interested in speaking with you in order to compare idea. 

Comment Wall (1 comment)

At 9:40 on October 9, 2013, Vicky Lawson said…

Welcome the Digital Housing Hub!

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