Digital Housing Hub - #digihousing

where social housing providers meet to help their residents embrace the web

Helen O'Sullivan
  • Female
  • West Yorkshire
  • United Kingdom
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Helen O'Sullivan's Friends

  • Rachael Renton
  • John Popham
  • Matthew Lowe
  • Colin sales
  • Vicky Lawson
  • Ben Brown

Helen O'Sullivan's Discussions

Use of You Tube Videos to show tenants how to self serve online

Started Apr 8, 2016 0 Replies

Hi thereDoes anyone have any examples of you tube videos they have produced to show tenants how to access on line services (report a repair, pay rent online etc)Any details info greatly…Continue

Service charges for Wifi in Retirement Living Schemes

Started this discussion. Last reply by Helen O'Sullivan Apr 9, 2015. 2 Replies

Hi allcan anyone please advise me if they charge a week;y service charge for residents to access wifi in retirement living schemes? regards HelenContinue

State Aid

Started this discussion. Last reply by Helen O'Sullivan Jul 30, 2014. 4 Replies

Hi there - has any organisation that has looked at delivering free, end user, wifi encoutered problems with state aid when using public funds to pay for their schemes/initiaitves?Continue

Hourly costs for external DI training

Started this discussion. Last reply by Lukasz Kuziow Jul 7, 2014. 1 Reply

Hi all- do any of you have any hourly costs for DI training in the community by exterbal traininers?i need some comparable figures for a benchmarking exercise i am doing.any info will be greatly…Continue

 

Helen O'Sullivan's Page

Latest Activity

Helen O'Sullivan posted a discussion

Use of You Tube Videos to show tenants how to self serve online

Hi thereDoes anyone have any examples of you tube videos they have produced to show tenants how to access on line services (report a repair, pay rent online etc)Any details info greatly appreciatedthanksHelenSee More
Apr 8, 2016
Helen O'Sullivan replied to Helen O'Sullivan's discussion Service charges for Wifi in Retirement Living Schemes
"Thanks Hannah   :)"
Apr 9, 2015
Hannah Bailey replied to Helen O'Sullivan's discussion Service charges for Wifi in Retirement Living Schemes
"Hi Helen, We have a kiosk (a big tablet) and free wifi in the communal areas in our sheltered schemes and community centres and we do not charge a service charge. Partly because its communal access and the service is restricted (they can't…"
Apr 9, 2015
Helen O'Sullivan posted a discussion

Service charges for Wifi in Retirement Living Schemes

Hi allcan anyone please advise me if they charge a week;y service charge for residents to access wifi in retirement living schemes? regards HelenSee More
Apr 9, 2015
Helen O'Sullivan replied to Helen O'Sullivan's discussion State Aid
"Hi John - thanks for your reply and offer of help   can i have youe email address so i can contact you etc?   mine is helen.osullivan@knh.org.uk   cheers   :)"
Jul 30, 2014
Helen O'Sullivan replied to Helen O'Sullivan's discussion State Aid
"thanks for the contact John   much appreciated   :)"
Jul 30, 2014
James Saunby replied to Helen O'Sullivan's discussion State Aid
"Hi Helen, John Popham mentioned you needed some advice. This really depends what you want to do - it's probably not State aid, but you do need to be a bit careful. If you want to make internet connectivity available for your service users, and…"
Jul 29, 2014
John Popham replied to Helen O'Sullivan's discussion State Aid
"Hi Helen My colleague, James Saunby, who is an expert on these issues replied on Twitter https://twitter.com/GreySkyConsult/status/494166441105846272"
Jul 29, 2014
Helen O'Sullivan posted a discussion

State Aid

Hi there - has any organisation that has looked at delivering free, end user, wifi encoutered problems with state aid when using public funds to pay for their schemes/initiaitves?See More
Jul 29, 2014
Lukasz Kuziow replied to Helen O'Sullivan's discussion Hourly costs for external DI training
"Hi Helen I hope that you still need this info: it is be £25 per hour Regards from Lukasz  - Bron Afon Digital Inclusion Coordinator  "
Jul 7, 2014
Helen O'Sullivan posted a discussion

Hourly costs for external DI training

Hi all- do any of you have any hourly costs for DI training in the community by exterbal traininers?i need some comparable figures for a benchmarking exercise i am doing.any info will be greatly appreciated thanks  See More
Jul 7, 2014
Helen O'Sullivan posted a photo

1st Digital Champion Training

this was the 1st Digital Champion training session we ran usgin the UKOnline Centre DC training.further sessions are now planned :)
Apr 30, 2014
Helen Rowe replied to Helen O'Sullivan's discussion DI Information request
"Hi Helen, I'm very happy to discuss Viridian Housing's project with you. Please give me a call on 0203 202 3613 when you've got a minute and I will talk you through it all. There's also information on our website about it. Best…"
Mar 24, 2014
Stephanie Noyce replied to Helen O'Sullivan's discussion DI Information request
"Hi Helen - our DI work is integrated into our financial inclusion work and so forms part of the Financial Inclusion Officer / Manager job descriptions and role profiles. When we set up Community Investment, we took the decision to integrate the 2…"
Mar 21, 2014
Helen O'Sullivan posted a status
"woo hoo - my company is now a registered UK Online Centre - go me and KNH !!"
Mar 12, 2014
Helen O'Sullivan posted a discussion

DI Information request

hi there - is there anyone in this group who will be willing to share information on 1. job descriptions for DI Managers/Project Managers. 2. how DI teams were established. 3 what variety of DI teams are out there - eosecially in the social housing world. any info greatly appreviated :) :)lessSee More
Mar 5, 2014

Profile Information

Name of organisation
Kirklees Neighbourhood Housing
Type of organisation
Social housing provider
Is your organisation part of the UK online centres network?
Yes
Twitter name
@MrsOSullivan

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Comment Wall (2 comments)

At 14:34 on March 15, 2012, Ben Brown said…
Hi Helen, welcome to the Digital Housing Hub, it's great to have you on board. Please do take the time to look round and use any of the resources you find here; it's all completely free.
If you have any questions along the way please do get in touch.

Regards, Ben
At 16:02 on November 30, 2012, Colin sales said…

Hi Helen,
Wea just getting an update from Dave on your discussions when you added me.
Look forward I hope to catching up soon.
Have a good weekend.
Colin

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