Digital Housing Hub - #digihousing

where social housing providers meet to help their residents embrace the web

Universal Credit

What is Universal Credit?

Universal Credit is a new single payment for people who are looking for work or on a low income.

The new Universal Credit system aims to simplify the benefits system by bringing together a range of working-age benefits into a single streamlined monthly payment, to:

  • improve work incentives
  • smooth the transitions into and out of work
  • make it easier for people to understand, and easier for staff to administer
  • reduce in-work poverty
  • cut back on fraud and error

Universal Credit will replace 6 benefits and tax credits:

  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Child Tax Credits
  • Working Tax Credits
  • Housing Benefit

The new system is being rolled out gradually so some areas of the country will be affected before others. Trials are due to take place in certain areas before full roll-out of the Universal Credit system.

Universal Credit and social housing providers

Under the new Universal Credit system, claimants will receive a single monthly payment into a bank or building society. Any housing costs will then normally be paid by the tenant themselves.

The social housing sector is uniquely placed to help tenants prepare for Universal Credit, while also helping make sure that they are 'digitally prepared'.

Get tools and examples to help your tenants prepare for Universal Credit

Comment by Ellie Stoneley on November 14, 2012 at 18:31 

the latest from DWP on Universal Credit - a pack for Local Authorities and external stakeholders

6 November 2012 – Stakeholder presentation about Universal Credit

DWP has developed a core pack to provide an overview of key messages on Universal Credit for local authority staff to use with external stakeholder organisations. It is designed to give local authority staff the information they need on Universal Credit when they are presenting to events or meetings involving external stakeholders, but not for the general public.

What's in the pack

The pack contains 39 slides with speaking notes, covering varying aspects of Universal Credit, focusing on:

  • what Universal Credit is
  • what it aims to achieve
  • how the service is being designed
  • how and when it will be delivered
  • how we are working others.

If you would be interested in receiving the pack please contact or

Comment by Ellie Stoneley on November 14, 2012 at 18:34

Also, I'm not sure if people saw this article from the Guardian back in June ... are social landlords ready for universal credit?

Comment by James Burton on October 2, 2014 at 9:43

This link suggests that it won't be possible to apply for UC over an internet connection with a smartphone. I'm trying to chase this up, but does anybody here know if this is the case?

Comment by Kevin Maye on October 7, 2014 at 12:59

We're working on a supporting guide for Universal Credit, if anyone would like to review our work or help us in any way please get in touch.

James - from what I've seen UC is claimed via a web page that isn't responsive in design. So while you possibly could use a smartphone it would be horrible and difficult.

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