Im looking to work with our IT team to set up free IT technical advice sessions. The idea is for a tenant to book a timeslot and then bring their device to the e.g. quarterly session whereby the IT people will attempt to fix their computer. If the problem cannot be fixed within the allotted time, the IT people will inform the tenant what is wrong with the device and direct them to someone which can fix this.
I was wondering if anyone has done something similar and if so if they have produced a disclaimer so there can be no repercussions for our HA?
Any advice / help would be much appreciated,
I noticed your post, thought I'd chip in. I currently run a similar but different service. I work as a digital inclusion officer for a housing association and have customers occasionally asking advice on repairs. Normally it's the same thing, junked out laptops that need clearing down and repairs debugging. I tend to do this for them. I also work within the ICT team. Given that a lot of these repairs (providing they're not hardware based) can be done sitting on a desk in the office and just require programs to run and do their thing, I tend to set them running and carry on with my day job. It saves residents a lot of money! I don't know if this is helpful, but thought I'd chip in.
You need to be careful on the type of repair you are going to offer, and you may want to restrict your activity to minor corrections rather than general repairs. As in what Phillip Bowen describes in his post.
Here is some general advice on the disclaimer. Tenants need to check on the warranty conditions of their equipment. Before they enter in to the service you are going to provide. Some manufactures stipulate that repair can be carried out only by companies they recognise and may have a list on their website. Any one with warranty that is current should follow this root first before seeking your service. Just having a session with a tenant where you show them how to look for their warranty conditions is a help. Many people who are new to computers and technology will not know about warranty, or about registering their device on the manufacturers website. Some will not have the skill to do this.
If the service of the IT team does not cover insurance for damages of the tenants' equipment this needs to be clearly stated. So the tenant(s) accept liability for the damages in the rare cases that it might happen. After your IT team have made attempts to rectify the problem.
Be very specific about what the IT team will do as part of the service. So for example "This service is to help people new to computers correct minor problems or setting changes caused by the users expanding their knowledge of computing. Unfortunately, this service cannot and will not include any physical repairs that requires the computers casing to be opened, unscrewed or otherwise disassembled."
Also you may want to have a paragraph on signing the disclaimer. Stating that that their signature is recognition that they own the equipment or are acting on behalf of the owner.
Hi Philip, Lynne,
Thank you very much for you comments. Both are extremely useful as this is exactly what I would like to set up. When I spoke to my IT team they said the same thing as you really Philip in the fact that they only need the right programs, software to do this and this can be done from the office however I think a little time in the community may be good for them.ha.
Lynne what you wrote is brilliant and really helpful, and I think in the first instance showing the tenant how to look / set up the warranty is essential. Like you mentioned the wording of the disclaimer needs to be very clear and what you have given me does exactly this thank you.